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Shipping & Returns

SHIPPING

Where does Cirrus ship?

Worldwide.

 

How much does shipping cost?

We offer free shipping on all orders. By using top-tier courier services, we can ensure that your package will arrive in a safe and timely manner.

 

When will my order ship?

Orders are shipped within 1-2 business days. You will receive an email with your shipment tracking information and you will be showering in a cloud in no time.

 

Where will my order be shipped from?

All orders are shipped from our Global Logistics Center in Hong Kong.

 

How long does delivery take?

Shipping typically takes 3-5 business days, depending on the country and mode of shipping chosen. You will receive a tracking number shortly after placing your order.

 

I have not received my order, what should I do?

Please check the tracking number that was e-mailed to you. If you cannot find your shipment, please email us at customercare@cirrus-shower.com with the order details and we will look into it immediately.

 

 RETURNS

What if I don't like it?

You have 30 days after receiving your Cirrus product if you decide to return it. Customers are responsible for return shipping fees and item must be unopened and in new condition. Please email us your order number and return tracking number. Allow two weeks to process your return for 100% of the product price.

 

CUSTOMS DUTIES & TAXES

We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price.

 

MODIFY AN ORDER

Can I modify an order I already placed?

We process orders as fast as possible, so once you have placed it, we are typically unable to make adjustments to your shipping address or items. If you need to make any changes or cancellations, please send us a note at customercare@cirrus-shower.com as soon as possible with the subject line "Changing my order" or "Cancelling my order", and we will do our best to help before your order ships out.